Shipping Policy
1. Shipping Destinations
We ship our products to Canada and the US. If your location is not listed, please contact our customer service to see if special arrangements can be made.
2. Shipping Methods and Costs
2.1. Standard Shipping
Delivery Time: [5] to [8] business days
Cost: Automatically calculated during check out process.
2.2. Express Shipping:
Delivery Time: [2] to [3] business days
Cost: Automatically calculated during check out process.
3. Order Processing Time
All orders are processed within 1 or 2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
4. Shipping Confirmation and Order Tracking
You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
Joelledeco.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
Joelledeco.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.