You can place an order by selecting the items you wish to purchase and adding them to your cart. Once you have all the items you want, proceed to checkout and follow the prompts to complete your order.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as indicated at checkout.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the shipping carrier’s website.
You can contact our customer service team by emailing info@joelledeco.com or calling 418.559.9584. We are available 08:00-17:00 Mon/Fri to assist you.
You can contact our customer service team by emailing info@joelledeco.com or calling 418.559.9584. We are available 08:00-17:00 Mon/Fri to assist you.
Yes, we offer international shipping to select countries. Please check our Shipping Policy for the list of available shipping destinations.
If you need to change or cancel your order, please contact us as soon as possible at info@joelledeco.com /418.559.9584. We will do our best to accommodate your request, but please note that we cannot make any changes once the order has been shipped.
To return an item, contact our customer service to initiate the return process. Follow the instructions provided to send your item back to us. Refer to our Return Policy for detailed instructions.
Customs duties and taxes are the responsibility of the customer and may be charged upon delivery based on your country’s regulations. Please check with your local customs office for more information.
If you receive a damaged or incorrect item, please contact our customer service immediately at info@joelledeco.com /418.559.9584 so we can resolve the issue as quickly as possible.